Maintenance Resource Management

Maintenance Resource Management (MRM) is an adaptation of Crew Resource Management (CRM). Relative to CRM, MRM has received little formal attention from the industry as a whole. While pilots’ errors can have immediate and highly visible effects, maintenance errors can be less apparent and can remain undetected for longer periods of time.  Our MRM topic provides individuals in the maintenance industry with practical strategies for reducing human error, which are reinforced through an array of maintenance-specific case studies and examples. The topic is designed not only for maintenance staff, but also for managers, supervisors, airside workers, and other support personnel.

11 lessons

• Introduction to Maintenace Resource Management

• Communication

• Teamwork and leadership

• Situational awareness

• Workload management and decision-making

• Fatigue, pressure, and stress

• Threat and error management

• Technology interface and integration

• Norms

• Complacency

• Knowledge and resources