Maintenance Resource Management

Maintenance Resource Management (MRM) training

16 Lessons

Maintenance Resource Management (MRM) is a variant of Crew Resource Management (CRM). Compared to CRM, MRM has received relatively little formal attention from the industry as a whole. While pilots’ errors can have immediate and highly visible effects, maintenance errors can be less apparent, and therefore go undetected for longer periods of time. Our MRM topic provides individuals in the maintenance industry with practical strategies for reducing human error, which are reinforced through an array of maintenance-specific case studies and examples. The topic is designed not only for maintenance staff, engineers, and technicians, but also for managers, supervisors, and other personnel.

Topic Outline

  • Human Factors issues (overview)
  • Communication principles and teamwork
  • Safety culture/the maintenance operation as “system”
  • Human error
  •  Decision-making and leadership
  • Stress and fatigue management
  • Norms
  • Assertiveness
  • Teamwork and conflict resolution
  • Professionalism and integrity



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